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first response time

  1. R

    Zendesk (First Reply Time or First Response Time) Inquiry

    I'm a customer service representative for a US-based company, and I would like to ask if anyone here knows how to shorten the chat first reply time or first response time on Zendesk. I've already created snippets for the most common customer issues and general inquiries, but I still fall...
    • rampororot09
    • Thread
    • bpo call center agent chat crm customer service customer support first reply time first response time shorten zendesk
    • Replies: 1
    • Forum: Content Management System

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